Shipping Policy
Shipping Insurance (Refunds & Reshipments)
To protect your order, we strongly recommend purchasing Shipping Insurance at checkout.
If Shipping Insurance is purchased, we can assist with a refund or reshipment in the event of a lost, delayed, or damaged package.
If Shipping Insurance is not purchased, we cannot provide refunds or reshipments for:
- Lost packages
- Stolen packages
- Damaged orders
- Delivery issues after shipment leaves our warehouse
Shipping Insurance helps ensure your order is protected and gives you additional peace of mind throughout the shipping process.
Your Shipping Experience Matters to Us
At PureRawz, we are committed to providing a timely, transparent, and reliable shipping experience. We work with trusted carriers and carefully monitor every shipment to ensure your order reaches you as efficiently as possible.
Shipping Times
Packages typically reach the courier within 5–12 business days after your order is placed and processed.
Please note:
- Delivery estimates are counted in business days (Monday–Friday)
- Weekends and holidays are not included
- Tracking information may take an additional business day to update after courier scanning
Once your package has been scanned by the courier, you will receive a shipping confirmation email containing your tracking information.
Trusted Shipping Carriers
To ensure safe and reliable delivery, we partner with reputable carriers such as:
- USPS
- UPS
- GlobalPost
These trusted shipping providers help us maintain secure delivery standards and offer reliable tracking for every order.
Tracking Your Order
Once your package leaves our warehouse and is transferred to the courier, the shipment is under the carrier’s control.
While we monitor the shipping process from our side, we recommend customers actively track their orders directly through the carrier’s official website for the most accurate updates.
You can monitor your shipment using:
- USPS Tracking
- UPS Tracking
- GlobalPost Tracking
These platforms provide real-time updates regarding:
- Package movement
- Delivery progress
- Transit delays
- Delivery confirmation
Lost or Delayed Packages
In the rare event that your package appears delayed, lost, or missing, we recommend contacting the shipping carrier directly as your first step.
USPS, UPS, and GlobalPost each have dedicated customer support teams that can provide:
- Shipment investigations
- Delivery status clarification
- Updated tracking details
- Resolution for delayed or missing packages
By contacting the carrier directly, you can often receive the fastest and most accurate shipping updates.
Our Commitment to Transparency
At PureRawz, we believe in full transparency throughout your shipping journey. We want every customer to feel informed, supported, and confident in the delivery process.
By monitoring your tracking information and promptly contacting the carrier when needed, you can stay in control of your shipment and help resolve issues faster.
Need Help?
Our dedicated support team is always available to assist you with shipping-related questions or concerns.
If you need help understanding your tracking updates, navigating delivery issues, or reviewing shipping insurance options, please contact us.
Email: support@purerawz.net
Why Choose PureRawz?
Choose PureRawz for a shipping experience built on:
- Transparency
- Reliable carriers
- Secure packaging
- Fast order processing
- Customer-first support
- Shipping protection options
We are committed to making your research journey smooth, secure, and successful from checkout to final delivery.